http://events.scoopasia.com/ The year's calendar of public and private events. Click on categories to the right to drill down by industry. en yvonne.li@hillandknowlton.com.sg Copyright 2010 2010-03-13T05:00:00+08:00 http://events.scoopasia.com/index.php/events/real_estate_investment_world_india_2010/ JW Marriott, Mumbai Business
Date: 22 December 2010

Venue: JW Marriott, Mumbai

Country: India


Contact Person: Lydia Goh

Email: lydia.goh@terrapinn.com

Tel: +65 6322 2716

Registration Website: http://www.terrapinn.com/2010/reiwindia ]]> 2010-12-22T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_minutes_writing2/ Hotel Rendezvous or similar Business Minutes are not just for the record; very often, it is also the basis for action and decisions.

Many of us may have been asked to take minutes of meeting, despite we may not be the meeting secretary. The task of minutes writing is no longer reserved for secretaries or personal assistants only. Any person who attends a meeting may be asked to take up this important task.

As minutes provide an official record of what has taken place during the meeting, you must be very accurate and clear. You need to know how much to take down during a meeting and how to write them correctly; you also need to be able to choose the appropriate type of minutes recording styles suitable for its purpose. You also need to know how to phrase what has been spoken so that it represents the tone accurately and politically acceptable.

This course will equip you with these essential skills and techniques through lectures, examples, group discussions and practice sessions.

Objectives
At the end of this two-day workshop, participants will be able to:
- have an overall understanding of how meetings are conducted
- learn the techniques for taking and summarising notes of meetings
- practice writing notes of discussions and minutes of meetings clearly and concisely

Outline
Nature of minutes
- Purposes
- Variations in meeting proceedings
- Problems faced by minutes takers

The importance of minutes
- Conciseness
- Accuracy and completeness
- Political acceptability
- Representation of the tone

Notice and agenda writing

Common meeting terms

Different types of minutes recording

Style in minutes
- Paragraph size
- Sentence length
- Note form or sentences
- Attributability
- Tense
- Reported speech
- Active and passive voice
- Numbering- Punctuation
- Notes

Vocabulary
- Choice of words
- Ambiguous wording
- Buzzwords
- Unnecessary stock phrases
- Colloquial expressions

Standard layouts of minutes and house styles

Note-taking techniques

Summarising discussions

For Whom
Administrative staff and anyone who needs to take minutes.

Fee
Early Bird Closing 25/11/2010
Fee Per Participant S$490.00 (Early Bird) / S$550.00 (Normal)

Date: 16 December 2010 - 17 December 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-16T01:00:00+08:00 http://events.scoopasia.com/index.php/events/working_with_different_personalities3/ Stamford Road Business An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits which are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment.

“The knowledge of 8 types of personalities/people and how to respond to each will help me and my staff to deal with difficult customers. The trainer is very knowledgeable, amiable and is able to answer to all queries.”
- Ms Windersalam Shyamala Devi, Principal, Bedok West Primary School

Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.

Objectives
After this course participants will be able to:
- understand what is a "difficult" person and why the need to address these difficult people
- understand the 4 basic behavioural styles of people
- understand the different classification of difficult people and how to work with them
- strategies to help coping with different personalities
- know what we can do to prevent ourselves from being a difficult person to others

Outline
Introduction
- What is a "difficult" person?
- What are the causes
- Some thoughts about difficult people

Styles and Understanding Behaviour
- What is behaviour
- Understanding the 4 styles of behaviour
- Understanding the intent under each style of behaviour
- The different approaches to dealing with difficult people

Working with the Different Types of Difficult Personalities
- The Tank
- The Know-It-All
- The Whiner
- The Negativist
- The Grenade
- The Think-They-Know-It-All
- The Super Agreeable Person
- The Indecisive Person

Strategies to cope with 'Difficult' Personalities

Ways to ensure we are not the difficult person ourselves

For Whom
Executives and administratos who need to work with different types of people

Fee
Early Bird Closing 16/11/2010
Fee Per Participant S$270.00 (Early Bird) / S$310.00 (Normal)

Date: 10 December 2010 - 10 December 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: //

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-10T01:00:00+08:00 http://events.scoopasia.com/index.php/events/manage_costing_budgeting_effectively2/ Stamford Road Business An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits which are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment.

“The knowledge of 8 types of personalities/people and how to respond to each will help me and my staff to deal with difficult customers. The trainer is very knowledgeable, amiable and is able to answer to all queries.”
- Ms Windersalam Shyamala Devi, Principal, Bedok West Primary School

Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.

Objectives
After this course participants will be able to:
- understand what is a "difficult" person and why the need to address these difficult people
- understand the 4 basic behavioural styles of people
- understand the different classification of difficult people and how to work with them
- strategies to help coping with different personalities
- know what we can do to prevent ourselves from being a difficult person to others

Outline
Introduction
- What is a "difficult" person?
- What are the causes
- Some thoughts about difficult people

Styles and Understanding Behaviour
- What is behaviour
- Understanding the 4 styles of behaviour
- Understanding the intent under each style of behaviour
- The different approaches to dealing with difficult people

Working with the Different Types of Difficult Personalities
- The Tank
- The Know-It-All
- The Whiner
- The Negativist
- The Grenade
- The Think-They-Know-It-All
- The Super Agreeable Person
- The Indecisive Person

Strategies to cope with 'Difficult' Personalities

Ways to ensure we are not the difficult person ourselves

For Whom
Executives and administratos who need to work with different types of people

Fee
Early Bird Closing 16/11/2010
Fee Per Participant S$270.00 (Early Bird) / S$310.00 (Normal)

Date: 9 December 2010 - 9 December 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-09T01:00:01+08:00 http://events.scoopasia.com/index.php/events/effective_commuication_using_nlp_and_disc3/ Stamford Road Business We talk to people everyday for various reasons such as sharing of information, getting a point across, instructing, coaching, making decisions, motivating and showing compassion. But are we communicating effectively? Or do we sometimes wish we could have done it better?

Particularly, communication is not just about words, it includes how we project our message within a certain environmental context and the style and readiness of the receipients. That is why this course has combined two important techniques of effective communication. This course will show you how to deploy established neuro-linguistic programming techniques (NLP) and the DISC personality styles to better communicate your message. Successful communicators have better interpersonal relationship and get more things accomplished.

The workshop is designed to deliver maximum result through experiential learning, case studies, group discussions, fun & insightful activities, videos, self-reflection and translation into actual action plan that can be applied immediately at work.

Objectives
At the end of this one-day workshop, participants will be able to:
- plan your communication in a purposeful way
- build better rapport with people using NLP techniques
- interact effectively with different people with various personality styles

Outline
What is Communication?
- Did you achieve your objectives of communication?
- Elements of power communication

The Power of NLP Presupposition
- Foundation of effective communication
- Understanding mental maps

Effective Interpersonal Skills
- Secrets of building good rapport using NLP
- Understanding VAK and building sensory acuity

Understanding Perceptual Position
- Understanding different perspectives
- Creating more understanding and impact in your communication

Understanding DISC Personality Styles
- Understanding the needs of different DISC personality styles
- strategy to interact effectively with different personalities

For Whom
Managers, executives, supervisors, customer service personnel, and anyone who wishes to improve their interpersonal skills and work effectiveness.

Fee
Early Bird Closing 16/11/2010
Fee Per Participant S$290.00 (Early Bird) / S$330.00 (Normal)

Date: 8 December 2010 - 8 December 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: //

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-08T01:00:00+08:00 http://events.scoopasia.com/index.php/events/result_oriented_writing3/ Hotel Rendezvous or similar Business What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the intepretation in mind.

This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers.

The trainer will make use of various interactive approaches such as group discussions and exercises, hands-on writing tasks based on real workplace scenarios for participants to work on and providing feedback on the learners' work for editing.

Objectives
At the end of this two-day workshop, participants will be able to:
- understand and manage the expectations of readers to write effectively
- use the right tone to respond positively
- address specific concerns of readers with reader-centric messages
- write clear and concise messages to meet the expectations of readers in different situations

Outline
Using a reader-centric approach
- clarify purpose for writing
- know your readers and their concerns

Writing in positive situation: good news, information and requests
- manage reader expectations
- build goodwill
- make the most of good news to drive specific outcomes

Writing in negative situations: bad news and complaints
- understand situation clearly
- show readers that you understand their needs
- empathize with the reader
- apologize if necessary
- turn negatives into positives
- minimize conflicts
- position conclusions and recommendations strategically

Editing and proofreading message
- use the right words and tone
- organize and transition ideas effectively

Avoid common grammar traps

For Whom
Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers.

Fee
Early Bird Closing 16/11/2010
Fee Per Participant S$350.00 (Early Bird) / S$390.00 (Normal)

Date: 8 December 2010 - 8 December 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-08T01:00:00+08:00 http://events.scoopasia.com/index.php/events/drafting_vetting_negotiating_commercial_contracts3/ Hotel Rendezvous or similar Business It is essential for business owners, managers and HR practitioners to know the legal implications in any employment contracts so as to avoid legal problems.

The focus of the course is to introduce to learners the importance of how to draft, vet and negotiate employment contractual terms. You will be introduced to terms in a contract, restrictive clauses, termination, salary, leave, and other employment issues in a pragmatic manner.

Mr David Shanmugam, who has been in the legal practice for many years, will cover the topics from a legal and business perspective.

Objectives
After the 2-day course, learners will be able to:
- understand the rights and obligations that govern your employer & employee relationship
- understand how to draft and vet employment contracts through practical exercises
- be able to deal with legal issues in the employment contract with confidence

Outline
How to interpret an employment contract
Issues considered under employment contract
- Rights and duties
- Compensation and benefits
- Restrictive clauses
- Restraint of trade clauses and non-competition agreement
- Termination
- How to negotiate and deal with employment contracts
- How to deal with legal issues in employment contracts
- Important issues and steps in terminating an employment contract
- Important tips when dealing with retrenchment and how companies should deal with them
- Common issues faced by employers under the Employment Act
- The issue of choice of law and when dealing with employment issues in the region
- Breach of employment terms and implications
- Issues to consider before commencing legal action for breach of employment contract

For Whom
Business owners, managers and HR practitioners who have to work on employment contracts.

Fee
Early Bird Closing 11/11/2010
Fee Per Participant S$520.00 (Early Bird) / S$580.00 (Normal)

Date: 2 December 2010 - 3 December 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-02T01:00:00+08:00 http://events.scoopasia.com/index.php/events/gaming_executive_summit_asia_2010/ TBA Business
Date: 1 December 2010

Venue: TBA

Country: Singapore


Contact Person: Lydia Goh

Email: lydia.goh@terrapinn.com

Tel: +65 6322 2716

Registration Website: http://www.terrapinn.com/2010/gesasia/ ]]> 2010-12-01T01:00:00+08:00 http://events.scoopasia.com/index.php/events/advance_skills_for_administrative_professionals3/ Hotel Rendezvous or similar Business The role of the administrative professionals has evolved into a complexity of shifting responsibilities. The importance of management skills for administrative professionals goes beyond heightened professional growth and career development. This is especially so in a changing global environment when the demands made on your abilities can multiply very quickly.

This workshop is designed to give you the tools and techniques to succeed in your position. Gain the knowledge you need as an administrative professional, secretary or support staff so as to become a valued and productive member of your organisation.

“I have gained skills on teamwork, leadership, conflict and problem solving that are useful to the workplace. Very good!” - Ms Jacqueline Ang, HR Business Analyst, Celestica Electronics (S) Pte Ltd

Through lectures, group exercises, case studies, games and role plays, this course will provide you with the skills needed to increase your effectiveness, gain confidence and develop your capacity to take on new levels of responsibility and advance your career.

Objectives
After this workshop, participants will be able to:
- manage the major challenges at different organisational levels in today’s business environment
- lead decision making in groups and to encourage creative decisions
- integrate strategic planning with tactical and operational planning
- integrate strategies to compete in the global marketplace
- manage and cultivate workplace diversity to gain a competitive edge
- set challenging goals to motivate people to perform effectively and enjoy their work
- build a cohesive and effective team by managing team relationships with other teams
- create and manage change effectively for a successful future

Outline
Managing in the New Competitive Landscape
- Globalisation and technological change
- Knowledge management
- Collaboration across “boundaries”
- You and your career

Managerial Decision Making
- Stages of decision making
- Decision making in groups
- Managing group decision making

Strategic Planning
- Basic planning process
- 6 steps of strategic planning

International Management
- The global environment
- Global strategy
- Managing across borders

Managing the Diverse Workforce
- Diversity today and tomorrow
- Managing diversity
- Cultivating and developing a diverse workforce

Motivating for Performance
- Setting goals that motivate
- Understanding employees’ needs
- Job satisfaction: Quality of work life

Teamwork
- The new team in the new environment
- Building effective team
- Managing relationships

Creating and Managing Change
- Managing change
- Shaping the future
- Shaping YOUR future

METHODOLOGY
● Interactive Learning activities
● Games
● Interactive group discussions
● Role play
● Case stuy
● Reflection
● Mini lecture
● Skills practice sessions

For Whom
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.

Early Bird Closing 09/11/2010
Fee Per Participant S$520.00 (Early Bird) / S$580.00 (Normal)

Date: 1 December 2010 - 1 December 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-01T01:00:00+08:00 http://events.scoopasia.com/index.php/events/telephone_techniques_for_customer_service_admin_professionals4/ Stamford Road Business Excellent customer service is not restricted to only face-to-face encounters. Being professional and courteous over the telephone is just as important as when speaking with someone in person. As the telephone is very widely used in businesses today, using the correct telephone etiquettes and possessing effective telephone communications skills are more important than ever. What you say over the telephone and the way you say it will affect how the caller perceives your company. Thus, all employees who need to handle phone calls have to be equipped with proper techniques to create positive impressions on their customers, so as to make an impact and pave ways for productive encounters.

“From the programme, I have learnt to be efficient & effective in customer service. I will put the concept & skills learnt into action and enhance the customer experience. Excellent!”
- Ms Nasyriah Jamel, Corporate Support Officer, Ministry of Community Development, Youth and Sport

This one day course is designed to provide customer service and administrative professionals with essential skills and techniques to excel in the handling of telephone communication with their customers.

Objectives
At the end of the course, participants will be able to:
- understand that attitude drives behaviour and affect the results
- practice the framework to manage attitude
- demonstrate the abilities to listen and ask questions effectively in a telephone transaction
- apply the telephone tips to handle telephones professionally
- apply the techniques to handle difficult customer situations more confidently and effectively

Outline
Introduction
- Who is my customer?
- What is excellent customer service?
- How does the customer measure my service?

Managing The Telephone Calls Effectively
Structuring a telephone call
- Ready and beginning the call
- Gather information
- Solutions and providing alternatives
Closing the call

Developing core competencies for effective handling of phone
- Service readiness
- Managing the attitude
- Managing the voice
- Effective listening skills
- FER to effective listening
- What to avoid when listening on the phone
- Questioning Skills
- Types of questions
- Handling customer questions
- Use of service language
- What to use or avoid

Winning Telephone Techniques
- Answer the telephone promptly an appropriately
- Use courtesy title
- Take messages
- Put customers on hold
- Planning outgoing calls
- Closing a call

Techniques to deal with difficult customers situations
- Dealing with rude/ condescending customers situations
- Dealing with angry customers situations
- Dealing with the long-winded customers situations

Fee
Early Bird Closing 9/11/2010
Fee Per Participant S$250.00 (Early Bird) / S$290.00 (Normal)

Date: 1 December 2010 - 1 December 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-01T01:00:00+08:00 http://events.scoopasia.com/index.php/events/sales_training_for_customer_sevice_professionals3/ Hotel Rendezvous or similar Business Companies are wasting a lot of selling opportunities when their customer service professionals are not familiar with sales. By equipping customer services professionals with sales techniques, they will be able to turn many customer interactions to selling opportunities.

Many staff members are not carrying direct sales portfolios, such as the customer service executives and managers, customer relations professionals, receptionist or any customer contact personnel. However, because of the customer contact opportunity, they are often in a great position to understand the needs of the customer and suggest possible products or services as solutions to the customer. According to the requirements of their job role, they may either close the sales directly or refer the customer to a sales person to close the deal.

This workshop aims to equip customer-contact personnel who are not trained in the sales process to become capable of suggestive selling using well proven techniques. This workshop is designed to deliver maximum result through experiential learning, case studies, group discussions, fun & insightful activities, videos, self-reflection and action planning that can be applied immediately at work.

Objectives
At the end of this two-day workshop, participants will be able to:
- increase sales revenue
- interact effectively with various DISC personality styles
- apply NLP (Neuro-Linguistic Programming) techniques to communicate effectively

Outline
What is Customer Service?
- What do customers want
- Secrets of providing excellent customer service

The power of questions
- Is your customer greeting outdated?
- How to increase your sales by asking effective questions

Interpersonal skills
- Secrets of building good rapport using NLP
- Techniques for persuasion

Understanding DISC Personality Styles
- Understanding the needs of different DISC personality styles
- Strategy to interact effectively with different personalities

Formulating selling strategy through customer service
- Drafting your power customer greetings
- Formulating your customer service + sales strategy

For Whom
Customer service executives and managers, customer relations professionals, receptionist or any customer contact personnel who takes on the role of suggestive selling with customers.

Fee
Early Bird Closing 9/11/2010
Fee Per Participant S$350.00 (Early Bird) / S$390.00 (Normal)

Date: 1 December 2010 - 1 December 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-12-01T01:00:00+08:00 http://events.scoopasia.com/index.php/events/advance_skills_for_administrative_professionals2/ Hotel Rendezvous or similar Business The role of the administrative professionals has evolved into a complexity of shifting responsibilities. The importance of management skills for administrative professionals goes beyond heightened professional growth and career development. This is especially so in a changing global environment when the demands made on your abilities can multiply very quickly.

This workshop is designed to give you the tools and techniques to succeed in your position. Gain the knowledge you need as an administrative professional, secretary or support staff so as to become a valued and productive member of your organisation.

“I have gained skills on teamwork, leadership, conflict and problem solving that are useful to the workplace. Very good!” - Ms Jacqueline Ang, HR Business Analyst, Celestica Electronics (S) Pte Ltd

Through lectures, group exercises, case studies, games and role plays, this course will provide you with the skills needed to increase your effectiveness, gain confidence and develop your capacity to take on new levels of responsibility and advance your career.

Objectives
After this workshop, participants will be able to:
- manage the major challenges at different organisational levels in today’s business environment
- lead decision making in groups and to encourage creative decisions
- integrate strategic planning with tactical and operational planning
- integrate strategies to compete in the global marketplace
- manage and cultivate workplace diversity to gain a competitive edge
- set challenging goals to motivate people to perform effectively and enjoy their work
- build a cohesive and effective team by managing team relationships with other teams
- create and manage change effectively for a successful future

Outline
Managing in the New Competitive Landscape
- Globalisation and technological change
- Knowledge management
- Collaboration across “boundaries”
- You and your career

Managerial Decision Making
- Stages of decision making
- Decision making in groups
- Managing group decision making

Strategic Planning
- Basic planning process
- 6 steps of strategic planning

International Management
- The global environment
- Global strategy
- Managing across borders

Managing the Diverse Workforce
- Diversity today and tomorrow
- Managing diversity
- Cultivating and developing a diverse workforce

Motivating for Performance
- Setting goals that motivate
- Understanding employees’ needs
- Job satisfaction: Quality of work life

Teamwork
- The new team in the new environment
- Building effective team
- Managing relationships

Creating and Managing Change
- Managing change
- Shaping the future
- Shaping YOUR future

METHODOLOGY
● Interactive Learning activities
● Games
● Interactive group discussions
● Role play
● Case stuy
● Reflection
● Mini lecture
● Skills practice sessions

For Whom
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.

Early Bird Closing 9/11/2010
Fee Per Participant S$520.00 (Early Bird) / S$580.00 (Normal)

Date: 30 November 2010 - 30 November 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-30T01:00:00+08:00 http://events.scoopasia.com/index.php/events/communicating_effectively_through_email3/ Stamford Road Business Email has made communication faster and more efficient for us, but does it make communication more effective? Effectiveness can only be possible if we make an effort to ensure it.

All too often, people rush off email messages that convey their ideas - in cold and unfriendly tones. Or they use language carelessly, thinking that email is informal, and therefore it is acceptable.

Email is not strictly informal, and it is not acceptable to use style and language carelessly.

“I can apply the techniques learnt to my daily work. The course is very helpful.” - Ms Ivy Liu, Manager, Singapore Component Pte Ltd

Email can increase our productivity, but it can also create misunderstandings. This workshop discusses strategies and solutions on how to write emails that convey the message professionally, accurately and in a suitable tone.

Objectives
After this workshop, the participants will be able to:
- understand impact of email on their work and business
- learn about the common errors people make with email
- write clear, concise, readable and relationship-building email messages
- understand how to make their emails more productive and professional

Outline
How People Use Email Badly
- Common problems with the use of email
- When not to use email

Who is Your Reader?
- Use the correct style - formal or informal
- Tell your reader what to do or expect

Crafting the Message
- Use an updated writing style
- Write clear and concise sentences
- Use short words
- The use of emoticons
- The use of abbreviations
- Structure your message effectively

Observing Netiquette
- Use an approriate tone
- How to greet your reader
- How to close your message
- How to sign off
- The use of attachments

Projecting a Professional Online Image
- Improve the visual aspect of your email
- Use Intelligent subject lines
- The use of CC and BCC functions professionally

For Whom
Executives and administrators who in the course of his or her work need to correspond through emails.

Fee
Early Bird Closing 09/11/2010
Fee Per Participant S$290.00 (Early Bird) / S$330.00 (Normal)

Date: 30 November 2010 - 30 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-30T01:00:00+08:00 http://events.scoopasia.com/index.php/events/speak_english_with_confidence3/ Stamford Road Business Speaking English well is as important as writing it well. Good speakers are not identified by their accent, but by the way they are aware of the subtleties of speech, the intricacies of language, and the quality of their voice.

“This programme has widened my knowledge of English and it will be helpful in my presentation, as well as in my written work. Very good! ”
- Ms Yam Bee Kuan, Senior Manager, Maritime & Port Authority of Singapore

Having a grasp of good spoken English is not only important for speaking clearly; it is also necessary for speakers to better understand the English language that they hear.

Objectives
At the end of this two-day workshop, participants will be able to:
- understand the main features of pronunciation, which include factors like stress, intonation, elision, and linking
- learn the phonetic symbols and their characteristics
- understand common speech problems

Outline
Speech, Phonics, and Phonetics
- The speech mechanism
- Common speech faults
- Improving your speaking voice

Pronunciation
- Intonation patterns
- Elision and assimilation
- Linking
- Contraction
- Stressed and unstressed words
- Shifting of stress
- Commonly mispronounced words

Phonetics
- The use of phonetics
- The vocal tract
- The characteristics of vowels sounds
- The characteristics of consonant sounds

Pronunciation and Spelling
- English spelling is not phonetic
- Regular features of english pronunciation and spelling

Common Speaking Problems
- Listening to other people
- Listening to ourselves
- Jabbering
- The upward inflection
- Grammar matters

For Whom
Managers, executives & administrator who needs to communicate confidently & professionally.

Fee
Early Bird Closing 2/11/2010
Fee Per Participant S$390.00 (Early Bird) / S$430.00 (Normal)
Value Inclusion FREE Dictionary

Date: 25 November 2010 - 26 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-25T01:00:00+08:00 http://events.scoopasia.com/index.php/events/drafting_vetting_negotiating_employment_contracts2/ Hotel Rendezvous or similar Business It is essential for business owners, managers and HR practitioners to know the legal implications in any employment contracts so as to avoid legal problems.

The focus of the course is to introduce to learners the importance of how to draft, vet and negotiate employment contractual terms. You will be introduced to terms in a contract, restrictive clauses, termination, salary, leave, and other employment issues in a pragmatic manner.

Mr David Shanmugam, who has been in the legal practice for many years, will cover the topics from a legal and business perspective.


Objectives
After the 2-day course, learners will be able to:
- understand the rights and obligations that govern your employer & employee relationship
- understand how to draft and vet employment contracts through practical exercises
- be able to deal with legal issues in the employment contract with confidence

Outline
- How to interpret an employment contract
- Issues considered under employment contract
- Rights and duties
- Compensation and benefits
- Restrictive clauses
- Restraint of trade clauses and non-competition agreement
- Termination
- How to negotiate and deal with employment contracts
- How to deal with legal issues in employment contracts
- Important issues and steps in terminating an employment contract
- Important tips when dealing with retrenchment and how companies should deal with them
- Common issues faced by employers under the Employment Act
- The issue of choice of law and when dealing with employment issues in the region
- Breach of employment terms and implications
- Issues to consider before commencing legal action for breach of employment contract

For Whom
Business owners, managers and HR practitioners who have to work on employment contracts.

Fee
Early Bird Closing 2/11/2010
Fee Per Participant S$520.00 (Early Bird) / S$580.00 (Normal)

Date: 24 November 2010 - 25 November 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-24T01:00:01+08:00 http://events.scoopasia.com/index.php/events/success_at_work_enhancing_professional_effectiveness2/ Stamford Road Business Winners don’t do different things, they do things differently.

People who are succesful tend to have these going for them: They tend to make the right decisions because they are guided by values and principles; they tend to achieve more because they know their goals and vision; they tend to always have people helping them because they have cultivated strong interpersonal relations; they appear persistent because they are motivated even amidst challenges; they appear confident because they have a healthy self-esteem. These winning habits drive them to success.

This workshop will help you acquire these habits. Come join this course to start a journey of lifelong success at work.

Objectives
At the end of this two-day workshop, participants will be able to:
-examine and develop a more positive attitude to succeed at work
-improve your personal belief system to motivate yourself
-build and enhance your interpersonal relationships with others
-create your vision to achieve your goal
-recognize the importance of self esteem to build your self confidence

Outline
Building a positive attitude
-Your attitude determines your success
-Flipside approach: winners vs losers
-Active steps to be a winner

Success: Winning strategies
-Are you willing to take risk?
-Turn adversity into opportunities
-Receipe for success

Motivation: Motivating yourself and others every day
-What is motivation? Intrinsic and extrinsic motivation
-Demotivating factors
-Action plans to motivate yourself

Self-Esteem: Building positive self esteem and image
-Characteristic differences between high and low self esteem people
-Causes of low self-esteem
-Steps to build your self-esteem

Interpersonal Skills: Building a pleasing personality
-Impacts of poor and good interpersonal relationships
-Expanding your arena of openness
-Networking skills

Goal setting: Setting and achieving your goals
-Are your goals balanced?
-Setting SMART goals

Values and Vision: Doing the right thing for the right reason
-Relationship between values and vision
-Ethics at the workplace
-Be courageous

Methodology
-Group discussion
-Assessment
-Case study
-Experiential activities
-Minimal lecture
-Role play
-Interactive learning activities
-Reflection

For Whom
All administrative professionals, secretaries and anyone who wants to succeed in their personal and professional lives.

Fee
Early Bird Closing 2/11/2010
Fee Per Participant S$420.00 (Early Bird) / S$480.00 (Normal)

Date: 23 November 2010 - 24 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-23T01:00:00+08:00 http://events.scoopasia.com/index.php/events/customer_service_tool_kit_perfect_phrases_in_practice3/ Stamford Road Business Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.
In order to deliver winning service experience to your customers, you need to master the art of giving unpleasant information in a palatable way. After this course, you can see and feel the advantage that using positive phrases creates for your customers, your company and yourself!

“I have learnt how to use more tactful phrases when conversing with my customers. Very good!”
- Ms Angelia Wu, Assistant Manager, Front Office, New Majestic Hotel Pte Ltd

This one-day course is tailored for customer service personnel and any person who aspire to perfect his/her communication with customers through the use of positive phrases.


Objectives
This case study approach workshop is designed to help participants:
- recognise the differences between negative phrases, positive phrases and neutral phrases in customer situation
- provide a list of customer friendly phrases for use in their daily customer interactions even challenging situations
- diagnosis of common less customer friendly phrases used
- effectively use customer friendly phrases during the hands-on applications on case studies provided


Outline
Customer Friendly Phrases vs Negative Phrases
- Why the need for Customer Friendly Phrases?
- The power of customer friendly phrases in handling customer situations
- "Turn off" language, forbidden phrases, unhelpful words

Handling Customer Interactions with Customer Friendly Phrases
- Diagnosis of common phrases used in face-to-face customer interactions
- Diagnosis of common phrases used in over the telephone customer interactions
- Uses of customer friendly phrases in handling face-to-face customer interactions
and over the telephone customer interactions

Case Study And Applications
Applications of customer friendly phrases learned in the following case studies:
- When you have to say NO to a customer
- When you do not have the solution to what the customer wants
- When handling various telephone interactions and being politically correct in your responses when handling them
- When you are new or don't know the product/service/information requested by the customer
- When you are in a situation where you need to manage it without referring to your supervisor
- When company policies stops you from helping the customer and many other case studies

Fees
Early Bird Closing 2/11/2010
Fee Per Participant S$290.00 (Early Bird) / S$330.00 (Normal)

Date: 23 November 2010 - 23 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-23T01:00:00+08:00 http://events.scoopasia.com/index.php/events/infrastructure_investment_world_india_2010/ Mumbai, India Business
Date: 22 November 2010 - 24 November 2010

Venue: Mumbai, India

Country: India


Contact Person: Christine Foo

Email: christine.foo@terrapinn.com

Tel: +65 6322 2739

Registration Website: http://www.terrapinn.com/2010/iiindia ]]> 2010-11-22T01:00:00+08:00 http://events.scoopasia.com/index.php/events/oil_gas_investment_asia_2010/ Singapore Others & Oddities
Date: 16 November 2010 - 19 November 2010

Venue: Singapore

Country: Singapore


Contact Person: Chua Yee Ling

Email: yeeling.chua@terrapinn.com

Tel: +65 6322 2757

Registration Website: http://www.terrapinn.com/2010/asiaoilgas ]]> 2010-11-16T01:00:00+08:00 http://events.scoopasia.com/index.php/events/time_management_skills3/ Stamford Road Business “I don’t have time!”

How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all, time is a scarce and valuable resource.

“This course enables me to achieve my KPIs by implementing all the concepts and skills learnt.”
- Mr Andy Ong, Head of Programming & Publicity, Singapore Discovery Centre Ltd

Objectives
At the end of the course, participants will be able to:
- understand the way we think about time and how this affects the way we manage ourselves
- describe a range of techniques associated with managing ourselves around time and when each should be used
- demonstrate how being more assertive and managing others expectations will help us gain more time
- describe a range of tools and models that will support the way we plan our days and how thesecan be used to influence others

Outline
Introduction to time management
- Time management or self-management
- Understanding where your time goes

Changing the way we think about time
- Control
- Immersion
- Purpose

The time waster
- Time wrap
- Procrastination
- Over commitment
- Persistent offenders
- Saying no and being loved for it
- Anger

Tool and techniques to help overcome time waster
- Reframing
- Beliefs
- Focus - urgent vs important
- Understand the "who" of time wasters and techniques to deal with them
- The assertive triangle
- The "straight" and "soft" way of saying no

Using time management tools more effectively
- Planning for improved time utilization

For Whom
Executives and supervisors who needs to effectively manage their time and work

Early Bird Closing 23/11/2010
Fee Per Participant S$270.00 (Early Bird) / S$310.00 (Normal)

Date: 14 November 2010 - 14 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-14T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_administration_of_salary_and_payroll3/ Stamford Road Business Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislations. A wrong interpretation of either the legislation or regulations will result in misrepresentations.

“Overall I gained a better knowledge on the salary and payroll issues as well as how to accurately calculate CPF contribution for my staff.”
- Ms Jenny Koo, Management Officer, Maritime and Port Authority of Singapore

This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be affected. This practical workshop aims to provide participants with valuable insights into best practices relating to salary and payroll administration.

Objectives
After this workshop, participants will be able to:
- understand the statutory obligations on payroll matters
- differentiate between entitlements and benefits
- know the rights of employers on matters relating to benefits
- appreciate best practices on payroll matters

Outline
Understanding Salary Structure
- Salary structure and total salary
- Basic salary - Allowances
- Fixed vs variable salary
- Flexible wage system

The Legislation On Payroll Matters
Scope of the Employment Act
- Highlights of the CPF Act
- Over / under payment

Legal Compliance And Practices
- Definition of salary
- Definition of rate of pay
- Working hours
- Shift duties
- Rest days and public holidays
- Computation of overtime pay
- Salary period and time of payment
- Payment on dismissal and resignation
- Payment of AWS and bonuses
- Authorised deductions
- Notice period
- Annual leave entitlement
- Maternity benefits
- Retrenchment benefits
- Retirement benefits

Part-Time Employment
- Term of employment for part-time employees
- Benefits of part-time staff
- Calculation of part-time wages

Effective Payroll System
- Payroll policy
- Notification of salary changes

For Whom
Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors.

Fee
Early Bird Closing 21/10/2010
Fee Per Participant S$450.00 (Early Bird) / S$510.00 (Normal)

Date: 11 November 2010 - 12 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-11T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_cash_flow_management2/ Stamford Road Business During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tought times.

With an in-depth understanding of cash flow statements, managers and executives will be able to analyse the profitability of the organisation from the point of view of its operating dynamics rather than the value of its assets.

“Now I have a clearer view of financial statements, which will be helpful in budgeting and introducing cash flow statement in my company back at work.”
- Ms Merlyn D’Cruz, Finance Manager, In Come Group of Companies

This workshop will enable non finance professionals to walk away with a sound knowledge of how to analyse financial statements, understand the framework for making business financing decisions and efficient working capital management.

Objectives
After this one-day workshop, participants will be able to:
- apply the techniques to develop cash flow statements
- prepare cash flow budgets
- interpret the performance of an organisation through analysing the cash flow statements
- appreciate the importance of effective cash flow management

Outline
Introduction to Financial Statements
- The link between the three financial statements for:
- balance sheet
- profit and loss account
- cash flow statement
- Structure of Cash Flow Statement:
- operating activities
- investing activities
- financing activties

Myth of "Profit: - I made profit, but where is the cash?
- Definition of profits
- Subjective judgements influencing the profit figures - provision and accurals
- Reconciling between the profits and cash flow figures

Preparing Cash Flow Statement
- Cash flow from operating activities - direct method versus indirect method
- Cash flow from investing activities
- Cash flow from financing activities

Cash Flow Budgeting
- Planning and developing an annual budget
- Forecasting and projection of future activities - operating, investing and financing
- Preparing operating activity budgets
- Preparing cash flow budget

Cash Flow Statement Analysis
- Do the numbers make sense?
- Using the published financial statements of listed companies, to interpret the financial and operating performance in terms of:
- Liquidity
- Solvency
- Profitability
- Financing
- Investing

Cash Flow Strategies for your Business
- Risk consideration in cash flow management
- Factors to be considered when designing an effective cash flow system

For Whom
HR managers, General/Admin managers, Professional Administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knoweldge and apply accounting related techniques when making business decisions.

Early Bird Closing 19/10/2010
Fee Per Participant S$390.00 (Early Bird) / S$430.00 (Normal)

Date: 10 November 2010 - 10 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-10T01:00:00+08:00 http://events.scoopasia.com/index.php/events/setting_up_a_salary_structure_for_equitable_compensation_management1/ Stamford Road Business How do organisations determine entry salaries, increments and keep salary levels up-to-date year after year? How do compensation practitioners answer to management on salary costs and explain to employees about their salary questions? These are basic questions for salary administration.

This course aims to equip participants with the skills of setting up and managing an equitable salary structure that is aligned with the National Wage Council’s recommendations.

“Not only is the trainer very clear in his teachings, he provides good case studies to illustrate principles and market practices. Excellent!”
- Ms May Yeo, Deputy Manager, Compensation & Benefits, Land Transport Authority.

Participants will be guided with in-class activities to develop automated computerised spreadsheet templates to set up the salary system. The techniques of establishing salary range mid-point, minimum and maximum salary levels for each job are the key topics of this course.

This course is targeted to equip salary administrators such as HR practitioners, finance and office administrators without formal training in compensation management with the essential techniques to set up a credible salary system.

Objectives
At the end of the course, participants will be able to:
- distinguish the principles of a compensation
- apply the techniques of defining job values
- apply the techniques of setting up a salary structure
- develop spreadsheets for salary administration
- explain the rationale of pay decisions gain insight into the responsibilities of administrators

Outline
Compensation management
- Components of compensation package
- Total reward system

Job Evaluation
- The techniques of job evaluation
- Developing a job structure

Salary System
- Determining the mid-point
- Establishing minimum-maximum ratio
- Policy & practice line
- The use of market surveys

Implementing The Salary Policy
- How to deal with over- and under-pay situations
- How to age the salary data annually

Linking Salary to Performance Appraisal
- How to link salary increment, bonus and rewards to performance appraisal

For Whom
Managers and executives who are not trained in compensation management but are required to develop a salary structure. They can be HR managers / executive, admin managers / executives, finance managers / executives, accounts managers /executive, officer managers, secretaries, administrators, etc.

Fee
Early Bird Closing 19/10/2010
Fee Per Participant S$520.00 (Early Bird) / S$580.00 (Normal)

Date: 9 November 2010 - 10 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-09T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_office_administrative_skills_and_duties4/ Stamford Road Business Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace.

“From this course, I have learnt to be a progressive person that never stops learning. The concepts and skills learnt will enable me to be more open minded to accept ones’ differences. Excellent!”
- Ms Angie Chua, Nurse Manager, Fresenius Medical Care Singapore Pte Ltd

You are important to your organisation’s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organization. To rise above being what has been perceived as just being “Professional” but to the next higher level of being “Progressive and Competent”.

Objectives
At the end of the course, participants will be able to:
- gain insight into the responsibilities of administrators
- value your role in your organization and experience greater job satisfaction
- practise planning and organising skills to achieve tasks
- develop office procedures for efficiency and effectiveness
- develop your critical thinking abilities
- communicate effectively at the workplace

Outline
Administrative Function
- The role and duties of an administrator
- Make your choice: To be a professional or progressional administrator
- Staying proactive in a Changing Workplace

Management Function
- Functions of the management process
- Identify the level of administrator’s position in the management team
Balance for People and Task orientation Skills
- Task skills: Planning, organising, leading, controlling,
- People skills: Understanding yourself and others
- Relationship Management
- Assertive skills

Managing The Office Function
- Developing procedures
- Organising and processing mails efficiently
- Dealing with visitors
- Sourcing, negotiating and purchasing goods and services
- Managing and controlling office stock
- Handling petty cash, estimating costs and monitoring expenditures
- Security and confidentiality
- Workplace health and safety issues

Developing Your Critical Thinking Skills
- What is Critical Thinking skills?
- Positive attitude for strong critical thinking: COOL technique
- Characteristics of critical thinkers
- Understanding the Eight Elements of Thought
- Three thinking strategy: The ORA Rule

Improving Your Communication Skills
- Communication process
- Non-verbal communication
- Listening skills
- Giving and receiving criticism

For Whom
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.

Fee
Early Bird Closing 19/10/2010
Fee Per Participant S$450.00 (Early Bird) / S$510.00 (Normal)

Date: 9 November 2010 - 10 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-09T01:00:00+08:00 http://events.scoopasia.com/index.php/events/malaysia_global_business_forum_2010/ Borneo Convention Center Kuching, Malaysia Business
The expected outcome of each edition of the Malaysia Global Business Forum, is tangible business development between Malaysia and the highlighted partner Country.

Date: 7 November 2010 - 9 November 2010

Venue: Borneo Convention Center Kuching, Malaysia

Country: Malaysia


Contact Person: Nordin Abdullah

Email: event.glenreagh@gmail.com

Tel: +60192429755

Registration Website: http://www.malaysiaglobalbusinessforum.com ]]> 2010-11-07T01:00:00+08:00 http://events.scoopasia.com/index.php/events/handling_grievance_discipline_termination_dismissal2/ Hotel Rendezvous or similar Business All managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career.

This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned-a-round to become opportunities to enhance employee performance.

When the situation warrants termination and dismissal, you must be able to abide by the law and conduct these actions with confidence.

Objectives
At the end of this two-day workshop, participants will be able to:
- differentiate between grievance, conflict and disciplinary situations
- determine and plan the appropriate course of action to take
- resolve the situation with confidence and with positive impact on the team
- appreciate various legal aspects of termination
- find answers to commonly asked questions about termination
- handle common termination situations with confidence

Outline
Grievance Mediation
- What is grievance
- How grievance develops
- Approaches to handling grievance
- Grievance handling principles
- Handling grievance mediation discussion

Taking Disciplinary Action
- Setting ground rules
- Purpose of the Code
- Approach to discipline
- Terminology used in discipline
- Hot stove rule
- Natural justice
- Classification of misconduct
- Progressive discipline

Holding Disciplinary Sessions
- Specific objectives of the discussion session
- Guidelines to conduct a disciplinary session
- Common types of disciplinary penalties

Types of Cessation
- Types of employer initiated termination
- Types of employee initiated termination
- Understanding the law regarding different types of termination

Options when Handling Resignation & Termination
- What are the difference between clearing leave, offsetting leave, garden leave, in lieu of notice and mutual agreement

For Whom
Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process.

Fees
Early Bird Closing 12/10/2010
Fee Per Participant S$490.00 (Early Bird) / S$550.00 (Normal)

Date: 2 November 2010 - 3 November 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-02T01:00:00+08:00 http://events.scoopasia.com/index.php/events/essential_writing_skills_for_the_workplace3/ Stamford Road Business Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across.

This comprehensive two-day course is designed to help you deal with common difficulties in written communication such as organising ideas into paragraphs, using the right style and the right tone, linking information in a business document and using different formatting for different business correspondences.

Master the art of writing to 'think what you write and write what you think'. Getting things done quickly often depends on how well we communicate!

Objectives
At the end of this two-day workshop, participants will be able to:
- plan the correcpondence in a reader-centric approach
- write in a professional way to convey meaning accurately
- identify and correct common grammatical and word usage errors
- format writing for different business correspondences

Outline
- 7Cs of Writing Skills
- Sentence Structures for Foundation
- Reader-centric Approach for Planning
- Purpose
- Audience
- Content
- Paragraphs for Organisation and Coherence
- Style for the Right Tone
- Active and Passive Voices
- Old-fashioned Language
- Jargon and Acronyms
- Misused Words
- Grammar for Accuracy
- Verbs and Tenses
- Nouns and Pronouns
- Subject-verb Agreement
- Prepositions
- Punctuation
- Format and Writing Etiquette for Professionalism

For Whom
Managers, executives, administrators, secretaries and support staff who need to write letters, memoranda and e-mails in the daily work.

Fee
Early Bird Closing 12/10/2010
Fee Per Participant S$420.00 (Early Bird) / S$480.00 (Normal)

Date: 2 November 2010 - 3 November 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-11-02T01:00:00+08:00 http://events.scoopasia.com/index.php/events/company_law_corporate_governance3/ Hotel Rendezvous or similar Business What are the principles of corporate governance? What are the important provisions under the Companies Act and Insider Trading Act?

Company directors, company secretaries, senior managers and managers who are involved in decision making must be aware of the practical applications of the legislature and their legal implication in order to ensure required corporate transparency and full compliance with its provisions. This course will provide you with the necessary information and understanding of your roles and responsibilities in accordance to the law.

Objectives
At the end of this two-day workshop, participants will be able to:
- understand the Companies Act and the practical application for Companies
- explain the liabilities and duties of director’s duties
- explain the principle of corporate governance and the important provisions under the Companies Act and Insider Trading Act
- understand DNO Insurance, liability and corporate transparency

Outline
Business and Entities
- Types of business vehicle available for incorporation and its advantages & disadvantages and the types of liability

The Constitution of a Company
- Key points to consider when incorporating a company and why it should be done by professionals

Looking at Director’s Duties and Liabilities
- Types of directors and director’s duties
- How to deal with legal issues

The Definition of Minority Shareholders
- Classification of minority shareholder and their rights
- Corporate governance and legal issues

The Importance of Agency and Liquidation
- Classification of an agent
- How to deal with agency issues
- The importance of liquidation

The Role of Board of Directors and Executive Directors
- How to resolve legal and corporate governance issues involving the Board of Directors

Corporate Governance and the Companies Act
- Classification of corporate governance
- How to deal with legal issues when it involves corporate governance

Insurance and the Company
- The role of insurance in Corporate Governance and how to deal with compliance matters
- Challenges faced by Directors and Board of Directors

Examination of Companies in Singapore which have Breached the Corporate Governance
- A brief look at the companies involved
- Case studies

Training and Development in Corporate Governance
- The role of training and its relevance to corporate governance

For Whom
Directors who will be involved in the day to day running of the Company, Company secretary, senior managers and managers who will be involved in decision making and running of the business.

Fee
Early Bird Closing 7/10/2010
Fee Per Participant S$590.00 (Early Bird) / S$650.00 (Normal)

Date: 28 October 2010 - 29 October 2010

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-10-28T01:00:00+08:00 http://events.scoopasia.com/index.php/events/workplace_communication_from_singlish_to_standard_english1/ Stamford Road Business English is recognised as the primary language In our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly gives unclear or wrong information to the listener and creates a negative image of us and our organisation.

In this two-day course, you will practice standard English in a fun way through interactive group work and hands-on tasks. There will be case-practice to reinforce the use of standard English and videos to differentiate between Singlish and Standard English.

After this course, learners will be able to communicate in standard English and create a positive image for themselves and their organisation.

Learners will also be able communicate in standard English and create a positive image for themselves and their organisation.

Objectives
At the end of this two-day workshop, participants will be able to:
- replace Singlish with the use of standard English for effective communication
- improve proficiency in the English language
- project a professional image in communication with colleagues and customers
- communicate in standard English that is understood by all

Outline
Importance of Using Standard English at the Workplace

Differences between Singlish and Standard English

Common Pronunciation Errors
- Word stress
- Silent letters
- Plural markers
- Vowel length

Standard English vs Singlish Vocabulary
- Words with dialect origin
- Wrong word choice

Features of Singlish to Avoid
- Tenses for different time frames
- “Be” verb omission
- Singular and plural usage
- Preposition issues
- Use of “lah”, “hor”, “meh”, etc

Standard English Sentence and Question Structures

Correcting Common Singlish Usage in Signage, Promotional Materials and Letters

Strategies to Overcome Barriers in Using Standard English

Additional Resources to Improve English Proficiency

For Whom
Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of Standard English.

Fee
Early Bird Closing 30/9/2010
Fee Per Participant S$420.00 (Early Bird) / S$480.00 (Normal)

Date: 21 October 2010 - 22 October 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-10-21T01:00:01+08:00 http://events.scoopasia.com/index.php/events/workplace_communication_from_singlish_to_standard_english2/ Stamford Road Business English is recognised as the primary language In our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly gives unclear or wrong information to the listener and creates a negative image of us and our organisation.

In this two-day course, you will practice standard English in a fun way through interactive group work and hands-on tasks. There will be case-practice to reinforce the use of standard English and videos to differentiate between Singlish and Standard English.

After this course, learners will be able to communicate in standard English and create a positive image for themselves and their organisation.

Learners will also be able communicate in standard English and create a positive image for themselves and their organisation.

Objectives
At the end of this two-day workshop, participants will be able to:
- replace Singlish with the use of standard English for effective communication
- improve proficiency in the English language
- project a professional image in communication with colleagues and customers
- communicate in standard English that is understood by all

Outline
Importance of Using Standard English at the Workplace

Differences between Singlish and Standard English

Common Pronunciation Errors
- Word stress
- Silent letters
- Plural markers
- Vowel length

Standard English vs Singlish Vocabulary
- Words with dialect origin
- Wrong word choice

Features of Singlish to Avoid
- Tenses for different time frames
- “Be” verb omission
- Singular and plural usage
- Preposition issues
- Use of “lah”, “hor”, “meh”, etc

Standard English Sentence and Question Structures

Correcting Common Singlish Usage in Signage, Promotional Materials and Letters

Strategies to Overcome Barriers in Using Standard English

Additional Resources to Improve English Proficiency

For Whom
Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of Standard English.

Fee
Early Bird Closing 30/09/2010
Fee Per Participant S$420.00 (Early Bird) / S$480.00 (Normal)

Date: 21 October 2010 - 22 October 2010

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: enquiry@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2010-10-21T01:00:01+08:00